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remy goddess hair extensions

Shipping & Returns


  1. Remi Goddess Hair Extensions will dispatch your good(s) according to the delivery option specified by you when you place your order (i.e. Next Working Day or Standard 3-5 Working Days). You will be able to select your delivery option during checkout.
  2. We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only). We also deliver Worldwide including the European Union. Deliveries to EU and Worldwide may vary depending on your location. Deliveries to some remote area(s) and Islands will carry an extra charge and we will send an invoice for this charge via PayPal. Most couriers do not offer Next Day Delivery to remote areas.
  3. Orders received before 10.30am (UK Time) Monday to Thursday, selected for a Next Working Day delivery (UK Only) will be dispatched same day depending on the availability of the product(s).Any orders after our 10.30amcut-off point will be dispatched the following working day. All Next Day deliveries require a signature upon arrival of your parcel. Please make sure you are at the shipping address in order to sign for your delivery. If you are not at home the courier will leave a Calling Card through the post box which will have the correspondence required to re-arrange a collection or pick-up. Only select a Next Working Day Delivery between Monday to Thursday otherwise we recommend you select a standard delivery option during checkout. Any Next Working Day Delivery orders recieved after 10.30am on Thursday will be dispatched on Monday morning for a Tuesday delivery date.
  4. All standard deliveries are made on business days (i.e. Monday to Friday) unless otherwise (UK Bank & Public Holidays excluded). We dispatch our standard delivery goods/parcels at 3.30pm within our business days. Order cut-off for all standard deliveries is 3.00pm GMT. For all orders placed after 3.00pm GMT will be treated, for the purpose of delivery, as having been placed the next working day. Any orders placed after 3pm GMT on Friday will not be processed until Monday.
  5. Customers who place their orders on Bank Holidays and/or any UK public holiday will have their order processed the following day and dispatched dependent on their delivery method selection during checkout. Most NextDay and Standard Deliveries require a signature uponarrival. Youcan make a request for your parcel(s) to be left somewhere safe around your property or with a neighbour but under no circumstances Remi Goddess Hair Extensions Ltd will be responsible for any parcel(s) being reported missing, damaged, lost or stolen.
  6. Remi Goddess Hair Extensions Ltd Reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative by a member of our online team or given a full refund. We can also credit you with an e-credit note which you can use at a later date to purchase goods from Remi Goddess Hair Extensions Ltd reserves the rights to upgrade or downgrade the delivery service. If an order is not complete, Remi Goddess Hair Extensions Ltd will reserve the right to downgrade the delivery service from a Next Day Delivery to a Standard or Recorded Delivery and make a partial refund to the customer.
  7. All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified; More recently we have seen that delivery times are affected during periods of bad weather and busy occasions such as Christmas; In this case, please e-mail us to get more details of your delivery. Next Day deliveries are in most cases delivered the following working day but is not a guaranteed Next Day service by our couriers.
  8. Please read the automatic e-mail that the store send to you immediately after placing the order. This gives you guidance in helping to make the delivery a success.
  9. You may receive an e-mail on the day that the goods are dispatched. Please check your e-mails as you will then know when the goods will & be estimated to arrive.
  10. For all orders outside the UK & EU please DO NOT order any Aerosol items (Hair Spray, Sheen Spray, Holding Spray) as the CAA (Civil Aviation Authority) has banned this as a dangerous substance and cannot be exported via air flight. Any order recieved that contains such items will be refunded without consulting the customer first. Please make a note that any duties and taxes for international orders will be paid by the customer (Reciever) only and not Remi Goddess Hair Extensions Ltd.

Order Cancellation & Refunds – Order Cancellation: Pre-Shipment

  1. If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via email. Cancellations made via email and fax will be timed at time of reading, not sending or receipt. You will not be charged any penalty whatsoever and your payment method will also be cancelled or altered if there is a change in the order(s). If the order has been shipped, then the Post-Shipment cancellation policy will apply.

Order Cancellation: Post-Shipment & Exchange

  1. If a product(s) has been damaged in transit or is faulty; please contact us by email within 3 working days of order receipt to arrange a replacement and return the faulty item by First Class post to our address. We recommend you obtain proof of posting. In such cases, where a product has been damaged through transit or an incorrect product has been dispatched by Remi Goddess Hair Extensions Ltd, any replacement sent by us will carry no further P&P charges (UK ONLY).
  2. You may exchange your order up to 7 working days from the receipt of your purchase. You will be invited to return the goods in an unopened and unused state for exchange using an appropriate shipping method of your choice that will be paid by you. We recommend a second class posting method. We strongly recommend you get proof of posting. A revised invoice will be sent to you via email and we will be in contact with you via email in order to take or refund any further payment before dispatching your revised order. Your revised order will include postal charges which is based on the gross weight of the product. All exchanges will be made at the price of purchase & invoice that you receive via e-mail and with your goods. No exchanges will be made at current/new prices on or any other website linked to Remi Goddess Hair Extensions Ltd. Even though we make every effort to keep our prices consistent they may vary time to time for which reason all exchanges will be based upon your invoice. Any refunds issued by us can take upto 15 working days. Any replacement orders sent by us can take upto 20 working days.
  3. If you send back an item for refund that you no longer require there will be an administration charge of 10%. Delivery Cost in this instance will not be refunded.
  4. If the item(s) you have ordered are not in stock a member of our team will dispatch a substitute item that closely meets the requirements of the intial product(s) ordered. If however, for whatever reason, you do not seem to want these substitute product(s) you will be welcomed to return it to us and we will fully reimburse you for the delivery cost. Please use only Royal Mail 1st class or 1st class recorded option and obtain full proof of posting.
  5. Our policy on Hair Extensions, Wigs and Ponytails is No exchange NO refund. This policy has been put in place due to Health and Safety reasons with accordance to the Distance Selling Regulations Act. This does not affect your statutory rights.

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